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There are several ways to raise a complain/grievance

For Veziri staff

For 3rd parties

If you are not member of Veziri staff please follow the instruction below

We ensure that your grievance/compliant will be dealt with fairly, equitably, consistently and speedily. We will do our best to ensure that grievance or complaint will result in the action you request or that you will be satisfied with the outcome. Company Quality Manager will be responsible for managing the grievance process.       

·        Report the grievance

o       Send grievance details to feedback@veziri.net, +995 322 251614 ext 1177 (QM)

o       Visit our office at L. Andronikashvili str. 7, Tbilisi , Georgia  and submit hardcopy letter of grievance

o       Use online submission tool www.veziri.ge/grievance

 

Once the grievance has been reported the following steps will be taken:

1.      Informal Procedure - The parties will meet informally to attempt to negotiate and informally resolve the issue, If after informal discussions, the matter is not resolved to the satisfaction of the aggrieved, within 5 business days, then formal procedure to be applied. (attendees: Veziri QM and 3rd party reps)

2.       Formal Procedure - Formal discussions and meeting to attempt to resolve the matter. Within 10 business days parties will conduct an official hearing to attempt to resolve the complaint. (attendees: Veziri QM, Veziri General Director, Veziri PR, VeziriLawyer and 3rd party reps)